Frequently Asked Questions About Our Repairs
To help you find the correct repair we have completed a list of the most popular questions our customers have. If you still cannot find an answer to your question please contact us on 0845 602 63 87 and our team will be happy to assist.
How long does a repair take?
We aim to complete repairs within 3-5 working days or sooner.
How do I send you my item for repair?
Please view our website to find your model and the repair required. Once found you can either contact us on 0845 602 63 87 to place order or place order online.
To use our online system please add item to cart, you will then be taken to registration page where you can add return address details and also make payment via Paypal, Credit or Debit Card.
Once transaction is completed you will be emailed a reference number and address to send your model for repair.
Will I lose the data on my iPod during repair?
We try our very best to save your data but we cannot guarantee this as on occasion a repair may require a device restore. We would recommend that you backup your iPod before sending for repair.
How can I make payment for my repair?
We accept credit/debit card and PayPal. You can pay either online or over the phone on 0845 602 63 87.
Do you offer a warranty?
All parts which we replace come with a 3 month warranty.
I can´t find my repair on the website?
If you cannot find your repair please call 0845 602 63 87 and we will be happy to assist.
Should I send my sim card and charger with my iPod?
You don´t need to send these as they are not required, please just send the iPod.
How will you return my iPod after repair?
Once repair has been completed we will return to you by royal mail special delivery. This is a signed for and insured next day delivery service.